Frequently asked questions
It’s quick and easy! Just fill out the short Supplier form and we will reach out to you directly to connect.
There is no out-of-pocket cost to become a Chef Market supplier. We want to attract large and small local suppliers so we make it easy and affordable to become part of our network.
Chef Market takes a small fee on purchases we bring to you. So, we don’t make money unless you make money!
Chef Market pays you directly within the terms we agree on. We handle the payments from restaurants, so there is no additional paperwork or billing/ collections work for our suppliers.
Each supplier sets the deadlines and delivery schedule for their business, so you are always in charge.
When a customers signs up for Chef Market, we collect delivery instructions and other customer information. When a customer is interested in direct delivery from a supplier, we pass information on and help connect you together.
Chef Market works with each supplier and buyer to ensure a good experience. If a credit or refund is requested from a buyer, we reach out to the supplier for approval and will adjust the invoice based on our mutual agreement.
Chef Market direct delivery service is available for will-call orders that may not meet your full delivery minimums, providing an additional option for sales from small orders and same day orders. We only provide will-call and same day options if you offer that. We’ll set those options upfront based on your preferences and only offer buyers what is available.
For standard supplier deliveries, each supplier sets delivery dates and order minimums and can choose whether to accept orders under those minimums.
It’s simple and works just like a standard ecommerce experience.
Buyers search and order online from our Chef Market direct delivery products (where our drivers pick up from you and deliver the items directly to the customer). The order is emailed to you directly, and you prepare the items for will-call pick up. We handle all the payments from the customer and we pay you.
We also offer direct connections to suppliers in our network, if buyers would like to order from our platform and get standard deliveries from suppliers. In that case, we would reach out to you first to set up the customer in your system for ongoing deliveries. (We still handle all the payments, so it makes setup a breeze!) Once you are ready, we will connect the buyer to your catalog and they can order online. The order is emailed to you, and you can take it from there.
If there are out-of-stocks, you can reach out directly to the customer or we can do that on your behalf, and the invoice is adjusted accordingly.
Please don’t hesitate to reach out. We are always happy to assist you!