Frequently asked questions
You can search our catalog anytime without signing up.
Before we can deliver an order, we just verify your zip code to ensure it’s in our current delivery range.
If you are in our delivery area, you can simply add items to your cart and check-out when you are ready. We will guide you through the process as you complete the purchase.
Ordering from Chef Market is similar to ordering from any other online e-commerce site, with the addition of some tools built specifically with local restaurants and independent food business in mind.
In Chef Market, you can search a wide range of products and quickly build and customize order guides to make it easy to find the products you want for regular ordering. When you first create an account, you set the delivery address, delivery instructions, which payment method to use (you can change it at any time), add sales tax certificates, etc.
You place an order and Chef Market’s independent drivers will provide direct delivery to your location.
We are happy to take orders any way you like to place them – phone, text, email or online!
We work with you to find exactly what you are looking for. You can even create a custom order guide for easy reference on future orders.
Chef Market makes both same-day deliveries and future scheduled deliveries. You choose the schedule that works for you!
We are open 7 days a week and follow the schedule of our suppliers and wholesale stores – many open by 8am and close early evening.
Not all products are available through same-day service. You can use the same-day filter to limit your view as designed.
Chef Market direct delivery through our independent drivers started in SLC and is expanding rapidly. Please enter your zip code on our site to check and see if we are in your area:
Chef Market shops from a variety of wholesale restaurant stores like Restaurant Depot, Costco, Chinatown Supermarket, Restaurant and Family Mart, Standard Restaurant Supply and others and local suppliers like Fog River, Ocean Beauty, Main Street Quality Meats, Salt City Baking, GF Bakers and more.
Chef Market direct deliveries can be delivered in as little as 2 hours, depending on supplier and wholesale store hours and distance.
There is no cost to sign up. We charge a nominal fee per delivery.
We also use a flat pricing schedule, so you can be confident that you see the same price everyone else sees — no negotiations or contracts required.
Yes, Chef Market accepts credit card and ACH payments. We accept Visa, Mastercard, American Express, Discover, JCB Diners Club and debit cards, as well as direct ACH payments from your bank.
Absolutely! We work with a large third party payment processor Stripe, who powers many large companies like Amazon, Lyft, Shopify, Zoom and many more. None of the payment details are visible to us other than the last 4 digits of your payment method.
You can read more about Stripe here: https://stripe.com/
Click your restaurant name in the top right and select ‘company profile’. Once selected, click the ‘edit’ button and then ‘payment methods’. From here you can add a credit card or link your bank account.
After you have entered your ACH information, you will soon receive two small micro deposits in your bank account. (Example: $.02 & $.03.) These micro deposits are used to verify that payment can flow in and out of your account.
- Log into your bank account
- View your transaction history and look for the two small micro deposits
- Write down or copy those two amounts
- Log into app.thechefmarket.com
- Click your company name in the top right corner and select, “Company Profile” from the drop down
- Click the “Edit” button and then the “Payment Methods” button.
- You will then see a section to enter the two micro deposit amounts. Enter exactly the amounts listed in your bank account and click “Verify” to complete the process.
Chef Market charges a delivery fee and a small markup on the products we deliver. We don’t require contracts or ongoing commitments and you won’t find any hidden fees.
When you place an order, we show you the anticipated total, including estimated taxes and fees. The final total charged to your card may be different if any changes occur during the shopping process, such as—
- An item is out of stock and you’re refunded
- You add an item to your order after checkout
- An item you order needs to be replaced, and the replacement has a different price
- An item you order is sold by weight and the exact weight is slightly different
- Your shopper fulfills a special request for an item not in the catalog
If you are having trouble accessing your account, please ensure that your account admin has created a user for you. If you are still having trouble or need your password reset, please contact us at firstname.lastname@example.org or call 801-933-2676 and we will be happy to assist you!
Please don’t hesitate to reach out. We are always happy to assist you!