Frequently asked questions
It takes just a couple minutes to signup with basic info about your restaurant or food business. After you complete the signup, we will create your account and send login info to Chef Market’s ordering system. Then you’re ready to order!
We are happy to take orders any way you like to place them – phone, text, email or online!
When we place orders on your behalf, it may take us a little time to figure out exactly what products you are interested in, but we work with our customers to find what they need and then create a custom order guide so you can use that for future orders.
There is no cost to restaurants to sign up for Chef Market.
We charge a nominal fee per delivery with just $25 minimum order. You can be sure that the price you see is the same price everyone else sees — no negotiations or contracts required.
Chef Market direct deliveries can be ordered as late as noon the day of delivery, for same day delivery. Not all products are available through same day service so you will have a much wider selection if you can place an order the day prior.
For supplier deliveries, order deadlines vary by supplier, but typically are the day prior for next day delivery.
Yes, Chef Market accepts credit card and ACH payments. We accept Visa, Mastercard, American Express, Discover, JCB Diners Club and debit cards, as well as direct ACH payments from your bank.
Absolutely! We work with a large third party payment processor Stripe, who powers many large companies like Amazon, Lyft, Shopify, Zoom and many more. None of the payment details are visible to us other than the last 4 digits of your payment method.
You can read more about Stripe here: https://stripe.com/
Chef Market direct delivery through our independent drivers is currently limited to Salt Lake City, in the following zip codes: 84101, 84102, 84103, 84104, 84105, 84106, 84109, 84111, 84112, 84113, 84115, 84144, 84180.
We can also connect you to any of our suppliers for larger, ongoing deliveries and you can still leverage our contract rates. Our suppliers deliver throughout Utah and the Intermountain West (each supplier has their own delivery range). If you are interested in working directly with our suppliers, just let us know!
Chef Market direct deliveries can be delivered next day or same day if ordered before noon.
Supplier deliveries are typically next day, but each supplier sets their own deadlines for delivery.
Chef Market works with a network of local suppliers and wholesale stores that we continue to add to, including Associated Foods, Fog River, Ocean Beauty, Main Street Quality Meats, Salt City Baking, GF Bakers, Model Linen, EMS Systems, GVH, Kehe, Momentum Recycling. Many of our suppliers are listed on the front page of this website and we continue to add to our list.
Chef Market charges a small fee for our direct deliveries. We don’t require contracts or ongoing commitments and you won’t find any hidden fees.
Then how does Chef Market make money? The suppliers we work with pay us a small fee for the business we bring to them. It’s a much less expensive channel for them and provides an additional outlet for smaller orders that may not meet their delivery minimums, so they share some of that savings with us – allowing us to build and provide a unique ordering and delivery service without the traditional margins.
Sure! Reach out to us at hello @ thechefmarket or call us at 801-993-2676 and we can connect you with pricing and provide more information.
Ordering from Chef Market is similar to ordering from any other online e-commerce site, with the addition of some tools built specifically with local restaurants and independent food business in mind.
In Chef Market, you can search a wide range of products and quickly build and customize order guides to make it easy to find the products you want for regular ordering. When you first create an account, you set the delivery address, delivery instructions, which payment method to use (you can change it at any time), add sales tax certificates, etc.
You place an order and Chef Market’s independent drivers will provide direct delivery to your location.
Click your restaurant name in the top right and select ‘company profile’. Once selected, click the ‘edit’ button and then ‘payment methods’. From here you can add a credit card or link your bank account.
After you have entered your ACH information, you will soon receive two small micro deposits in your bank account. (Example: $.02 & $.03.) These micro deposits are used to verify that payment can flow in and out of your account.
- Log into your bank account
- View your transaction history and look for the two small micro deposits
- Write down or copy those two amounts
- Log into app.thechefmarket.com
- Click your company name in the top right corner and select, “Company Profile” from the drop down
- Click the “Edit” button and then the “Payment Methods” button.
- You will then see a section to enter the two micro deposit amounts. Enter exactly the amounts listed in your bank account and click “Verify” to complete the process.
If you are having trouble accessing your account, please ensure that your account admin has created a user for you. If you are still having trouble or need your password reset, please contact us at email@example.com or call 801-933-2676 and we will be happy to assist you!
Please don’t hesitate to reach out. We are always happy to assist you!